FAQ
Shipping
No . We ship only within UAE at this moment. Please join our mailing list , we will notify you when we would start shipping out of UAE
Maximum 48 hours after placing order.
Our Delivery partner is Yango . for details visit www.yango.delivery
we provide Real-time tracking is backed by SMS and email reminders to our customers — so you will be prepared when the courier arrives. You can also live chat with us 24 hours by clicking on the right bottom hand corner of your device/desktop browser.If you don’t see full updates, you can contact us via phone on +971 543662234.
You may be required to present a valid ID, driver's license or passport at the time of delivery.
Contact our Live chat or
you can write to our customer support team at support@kittygirl.ae or WhatsApp/call us on +971 54 366 2234 .
For United Arab Emirates customers, you can check the current status of the shipment by clicking on the tracking link you would have received from our end in the SMS and you can
directly reach out to delivery associate using the tracking interface (By call or SMS) or input remarks for delivery accordingly.
We do NOT offer outlet / reception collection in the UAE, only delivery.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.